Train elite support teamswith Vertix Air
Vertix Academy combines adaptive AI simulations, a realistic CRM sandbox, and live coaching to transform support, CX, payments, risk, and VIP teams into top-performing operators.
Welcome to the Vertix Air Environment
The AI-powered training layer behind all Vertix Academy programs. It recreates your operations end-to-end so trainees can practice safely before they ever touch real customers.
Air Agents
Adaptive AI agents that behave like real customers and colleagues across live chat and email.
- Powered by Gemini 2.5
- Dynamic difficulty adjustment
- Emotion modeling & escalations
Air Desk
A realistic CRM sandbox with customer profiles, histories, and cases for true hands-on practice.
- Rich customer profiles
- Multi-channel workflows
- Safe from production data
Air Coach
Personalized coaching and analytics across every exercise.
- Real-time feedback and guidance
- Coaching insights on tone and compliance
- Team analytics and trends
From new hires to managers, in one platform
Vertix Academy offers structured learning paths powered by the Vertix Air Environment, tailored to each role in your operation.
New Hire Onboarding
Fast-track programs that make agents production-ready in weeks, not months, using guided simulations and fundamentals.
Experienced Agent Upskill
Advanced paths focused on complex cases, cross-team collaboration, quality, and revenue-impacting conversations.
Leads & Managers
Training for team leaders and managers on QA frameworks, performance management, and data-driven decision-making.
See Vertix Air in action
Show your stakeholders how realistic, data-driven training can transform your support operations, reduce risk, and accelerate ramp-up.