Vertix AirAI Tools That Train Likethe Real World
Powered by Gemini 2.5, our integrated AI suite recreates live customer operations—CRM, chat, email, coaching, and compliance—so your teams master high-stakes support without the risk.
The Vertix Air Suite: End-to-End AI Training
Vertix Air is not a collection of gimmicks—it's a unified AI environment built for iGaming support, CX, payments, risk, and VIP teams. Trainees dive into adaptive simulations that mirror production, with real-time coaching and analytics to accelerate performance.
Air Agents
Ultra-smart customer simulations powered by Gemini 2.5. Adaptive AI entities that act as real customers, escalations, and colleagues.
- Infinite scenario variations
- Natural language behavior
- Dynamic adaptation
Air Desk
CRM simulator for real workflows. Replicate your production environment with live-like profiles, tickets, and multi-channel tools.
- Full customer profiles
- Integrated channels
- Procedure enforcement
Air Coach
Real-time feedback for all. Always-on AI companion delivering live coaching and actionable analytics to trainees and managers.
- Instant explanations
- Live dashboards
- Skill gap analysis
Ultra-Smart Customer Simulations
Air Agents are Gemini 2.5-powered entities that act as real customers, escalations, and colleagues. They adapt dynamically to trainee decisions, creating infinite, personalized scenarios.
Chat and email interactions that evolve
Basic queries turn into fraud flags or VIP demands based on agent responses.
Natural language behavior trained on iGaming playbooks
Handles tone, urgency, and edge cases like a real customer would.
Scales to thousands of variations per trainee
Ensures no two sessions repeat, keeping training fresh and challenging.
Example in action
A new hire handles a payment dispute: The Air Agent reveals CRM clues only if the trainee asks the right questions, then adapts if they miss compliance steps.
Where's my €500 withdrawal?! I submitted it 3 days ago and I need this money NOW!
Emotional State: Frustrated
I understand your concern. Let me check the status of your withdrawal right away...
🎯 Air Coach Insight
Good empathy. Next, ask for the transaction ID to show ownership, then check for any KYC blocks in the CRM.
If you can't help me I want to speak to your manager! This is unacceptable!
Escalation triggered: Complaint risk
Customer ID
CUS-48291
Status
VIP ActiveKYC Level
Level 3 - VerifiedLast Activity
2 hours ago
Active Flags
- • Chargeback initiated - €500 (pending review)
- • 3 failed login attempts today
Recent Transactions
Agent Notes
Customer contacted support 2x this week about withdrawal delays. Offered compensation on last call.
CRM Simulator for Real Workflows
Air Desk replicates your CRM with live-like customer profiles, histories, tickets, and multi-channel tools. Trainees must navigate it exactly as in production—searching, updating, and cross-checking under pressure.
Full profiles
Account data, transaction history, notes, and flags (e.g., KYC holds, RG alerts).
Integrated channels
Switch between live chat, email, and cases seamlessly.
Procedure enforcement
Forces step-by-step adherence, flagging deviations instantly.
Example in action
Resolve a chargeback: Pull profile → Verify docs → Check transaction logs → Escalate if needed—all in a risk-free sandbox.
Real-Time Feedback for All
Air Coach is your always-on AI companion, integrated across every tool. It coaches trainees live and feeds managers actionable stats.
For Trainees
Instant explanations
"You missed the AML check—here's why and how to fix it next time."
Q&A on demand
Natural language answers during sessions—ask anything, anytime.
Skill-building prompts
Suggests better phrasing, de-escalation techniques, and next actions.
For Managers & Trainers
Live dashboards
Progress, gaps, KPIs (handling time, resolution rate, compliance score).
Team insights
Spot patterns like "VIP errors up 20%" and intervene early.
Readiness alerts
"Agent X is production-ready in 80% of scenarios."
Complete Coverage: Paths + iGaming Intel
Path & Module Gallery
100+ modules from entry-level support to management. Pick paths like "New Hire Ramp-Up," "Payments Specialist," or "VIP Lead Mastery."
- Structured learning journeys
- Role-specific progression
- Certification-ready content
- Hands-on simulations included
Knowledge Base
Deep dive into legislation (KYC/AML/RG), payments, compliance, and iGaming ops—searchable and scenario-linked.
- Regulatory frameworks
- Compliance procedures
- Payment processing
- Best practice playbooks
Every path runs fully inside Vertix Air, blending modules with hands-on sims for complete skill mastery.
Seamless Integration in Vertix Air Environment
This closed-loop system cuts ramp-up by weeks, boosts QA scores, and embeds compliance muscle memory.
Launch a path
Select role/module → Enter your personalized learning journey
Enter simulation
Interact with Air Agents via Air Desk → Real conversations in production-like environment
Get coached
Air Coach intervenes live → Managers monitor progress in real-time
Review & iterate
Analytics guide next steps → Targeted practice on weak areas
Results Teams See with Vertix Air
50%
Faster Time-to-Productivity
New hires reach full productivity in half the time
30%+
Lift in FCR & CSAT
First-contact resolution and customer satisfaction scores
Zero
Early-Stage Incidents
Compliance incidents in sims translate to safer live ops
“Vertix Air completely transformed our onboarding. New agents are confident and compliant from day one.”— L&D Manager, Leading iGaming Operator
Elevate Your Teams with Vertix Air
Ready to see Air Agents, Desk, and Coach transform training?
Vertix Air is built for regulated ops—secure, scalable, and compliant.