Payments
Chargebacks (Ops View)
Understand chargebacks, fraud signals, and why you might lose a case.
Level: Advanced•Duration: 2–3 hours•Status: Coming Soon
What you'll learn
✓What a chargeback is and what it costs (not just the amount)
✓Common chargeback reasons and which ones operators can fight
✓Fraud indicators vs legitimate disputes
✓How documentation affects chargeback outcomes
Why this matters
Chargebacks cost 2-3x the transaction amount in fees and penalties. Operators who understand them reduce chargeback rates by documenting everything.
Core frameworks & concepts
The Chargeback Cycle: Dispute Filed → Bank Reviews → Evidence Submitted → Resolution
Reason Codes: Unauthorized Use vs Billing Error vs Item Not Received (and what you can prove)
Common mistakes to avoid
âš Offering a refund when a chargeback is already filed (you lose both)
âš Not documenting customer communication
âš Treating all chargebacks as fraud (many are legitimate)
What you can do after completion
Recognize chargeback fraud signals. Document correctly to win disputes. Protect company from unnecessary chargebacks.
Part of these career paths
This module is coming soon. Check back later for enrollment details.