Compliance
GDPR Awareness for Support Operators
What agents must know, what they must never do, what must be escalated.
Level: Beginner•Duration: 1–2 hours•Status: Coming Soon
What you'll learn
✓What personal data is and why it matters in support
✓Customer rights under GDPR (access, deletion, portability)
✓What operators can and cannot do with customer data
✓How to handle data deletion requests safely
✓Red flags that require escalation to legal/compliance
Why this matters
GDPR violations cost companies heavily. Operators who understand the rules protect the business and customers.
Core frameworks & concepts
The Data Handling Flow: Collect → Use → Store → Delete (safely)
The Escalation Trigger: Know what you can handle vs what requires compliance
Common mistakes to avoid
âš Sharing customer data casually (it's not yours to share)
âš Deleting data without following procedures (compliance requires audit trails)
âš Ignoring customer data requests (these are legal obligations)
What you can do after completion
Operate safely with customer data. Know what requires escalation. Protect company and customers.
This module is coming soon. Check back later for enrollment details.