Payments
Crypto Basics (Operational View)
Handle crypto deposits and withdrawals without misunderstanding the technology.
Level: Intermediate•Duration: 2–3 hours•Status: Coming Soon
What you'll learn
✓How crypto deposits land (wallets, blockchain, confirmations)
✓Why crypto transfers fail (network congestion, invalid address, fee structures)
✓How to verify a crypto transaction independently
✓Common crypto customer mistakes and how to guide them
Why this matters
Crypto customers are high-value but frustrated easily. Operators who understand flows reduce escalations and can self-resolve 80% of crypto issues.
Core frameworks & concepts
The Blockchain Flow: Customer Address → Wallet → Network → Platform Wallet → Account
Confirmation Speeds: Fast Chains vs Slow Chains vs Network Congestion
Common mistakes to avoid
âš Treating all stuck crypto transfers as platform issues (network is usually the problem)
âš Not asking customers for the transaction hash
âš Giving network-related advice without knowing the specific blockchain
What you can do after completion
Support crypto deposits/withdrawals independently. Diagnose network vs platform issues. Reduce crypto-related escalations.
Part of these career paths
This module is coming soon. Check back later for enrollment details.