Payments
Deposit & Withdrawal Flows
Understand how money moves through your system and why withdrawals fail.
Level: Intermediate•Duration: 3–4 hours•Status: Coming Soon
What you'll learn
✓The complete payment journey: request → processing → settlement → account
✓Why deposits land instantly but withdrawals take days
✓Bank failures vs platform failures vs network delays
✓How to read transaction statuses and know what they mean
Why this matters
Most escalations happen because customers think money is lost when it's actually just in processing. Operators who understand flows reduce panic escalations by 50%+.
Core frameworks & concepts
The Payment Pipeline: Customer → Platform → PSP → Bank (and where delays happen at each stage)
The Status Matrix: Pending vs Processing vs Settled vs Failed (and what operators can/can't do)
Common mistakes to avoid
âš Treating all delays as urgent (most are normal processing time)
âš Promising money will land by a specific time (you can't guarantee bank processing)
âš Escalating before checking the transaction status
What you can do after completion
Troubleshoot payment issues independently. Know when something is actually broken vs when it's normal processing.
Part of these career paths
This module is coming soon. Check back later for enrollment details.