Compliance

GDPR for Support Teams

Understand GDPR requirements and how they affect your support tickets.

Level: Intermediate•Duration: 2–3 hours•Status: Coming Soon

What you'll learn

✓The core GDPR requirements relevant to support
✓What counts as personal data and what doesn't
✓How to respond to data access requests (SARs)
✓When to escalate for compliance review

Why this matters

GDPR violations cost fines and reputation damage. Operators who follow protocol eliminate compliance risk in day-to-day support.

Core frameworks & concepts

The Data Handling Rule: Only collect what's needed → Store securely → Honor access/deletion requests → Don't share externally

Common mistakes to avoid

âš Sharing customer data without explicit consent
âš Not responding to data deletion requests
âš Keeping old customer data indefinitely

What you can do after completion

Handle customer data correctly. Process data requests without escalation. Eliminate compliance risk in your tickets.

Part of these career paths

Customer Support Operator →

This module is coming soon. Check back later for enrollment details.