iGaming Support & Compliance Specialist

What this path covers

This path teaches the operational skills needed to perform independently in live support environments. You'll learn how experienced operators handle tickets, manage customers, maintain compliance, and own their work from intake to resolution.

Focus areas:

  • • Operational discipline
  • • Communication quality
  • • Ticket ownership
  • • Compliance awareness

Who should take this path

Ideal if you are:

  • • Starting or transitioning into a customer support role
  • • Ready to work independently in live environments
  • • Seeking role-specific training, not generic courses

Useful in these roles:

  • • Support Agent
  • • Customer Operations
  • • iGaming Support / Compliance Role

This path is NOT for

• People looking for passive video courses

• Anyone unwilling to take ownership of outcomes

• "Reply-and-close" operators who avoid responsibility

• Teams that don't have operational support for practice

StratX Academy is for people who want to become better operators — not for people looking for an easy credential.

After completing this path, you can

You'll be able to perform these tasks independently in a live support environment:

✓Handle tickets from intake to resolution without escalation
✓Respond professionally and maintain customer expectations
✓Manage multiple tickets across channels without losing ownership
✓Apply compliance and data-protection rules correctly under pressure
✓Contribute to team metrics and maintain consistent performance

Learning Path Structure

This path is structured to reflect how professional support agents develop — starting with fundamentals and progressing toward full ticket ownership and accountability.

Path progress100% complete
1

iGaming Ecosystem & Player Lifecycle

Available

How gaming platforms operate, the player journey from signup to retention, and the key touchpoints where support matters most. Understanding the business model helps you support it better.

Module 1 of 4Start →
2

License-Aware Operations (MGA, UKGC, SGA, ONJN)

Available

What gaming licenses mean operationally. Learn the basics of MGA (Malta), UKGC (UK), SGA (Sweden), ONJN (Portugal) requirements — not legal theory, but what agents need to know to stay compliant.

Module 2 of 4Start →
3

Responsible Gaming Communication & Escalation

Available

Identify problem gambling signals, communicate responsible gaming safely, handle self-exclusion requests correctly, and know exactly when to escalate to compliance.

Module 3 of 4Start →
4

Escalation Rules & License Protection

Available

Learn what you can handle as a frontline agent and what must go to compliance. This is how you protect the license while keeping most tickets resolved at your level.

Module 4 of 4Start →

StratX Certified iGaming Support Operator

To earn this certification, participants must:

• Complete all required modules

• Pass practical, scenario-based exercises

• Demonstrate professional written communication standards

This certification confirms operator-level readiness, not theoretical knowledge.

Roles this path prepares you for

Completion of this path aligns with expectations for:

  • • iGaming Support Agent
  • • Compliance-Adjacent Support Role
  • • VIP Support (iGaming)
  • • Player Lifecycle Support
  • • iGaming Operations Specialist

These roles reflect common frontline requirements across live support operations.

What comes next

After certification, typical next moves:

• Specialize in payments operations or VIP support

• Move toward team lead or quality assurance roles

• Focus on compliance-specific certifications for higher-level positions

Many certified operators report 15-25% salary increases after earning their StratX certification.

Train or Hire with StratX

Companies use StratX Academy to upskill teams or recruit StratX-certified operators.

Upskill your team →|Hire StratX-certified talent (coming soon)