Payments
PSP Failures & Recovery
When payment processors fail, know what to do and how to get customers paid.
Level: Intermediate•Duration: 2–3 hours•Status: Coming Soon
What you'll learn
✓Common PSP failure modes and what causes them
✓How to identify if a failure is on your end or theirs
✓Recovery timelines for different failure types
✓When to escalate to finance vs tech
Why this matters
PSP issues cost money and reputation if handled incorrectly. Operators who handle failures cleanly protect revenue and customer trust.
Core frameworks & concepts
The Failure Diagnosis: Account Error → Balance Error → Network Error → PSP Outage
Common mistakes to avoid
âš Blaming the customer's bank when it's a PSP issue
âš Manually processing refunds instead of letting the system recover
âš Not documenting the failure for the finance team
What you can do after completion
Identify PSP failures. Guide recovery and know when to escalate to finance.
Part of these career paths
This module is coming soon. Check back later for enrollment details.