Compliance
Responsible Gambling (Support-Side)
Identify problem gambling behaviors and activate help resources.
Level: Intermediate•Duration: 2–3 hours•Status: Coming Soon
What you'll learn
✓Behavioral indicators of problem gambling
✓How to talk to customers who may have a problem
✓Available tools (deposit limits, self-exclusion, account closure)
✓When to escalate to responsible gambling team
Why this matters
Problem gambling costs customers and damages reputation. Operators who recognize and respond cleanly reduce harm and build trust.
Core frameworks & concepts
The Intervention Approach: Observe → Ask → Guide → Escalate (don't diagnose, don't judge)
Common mistakes to avoid
âš Ignoring clear gambling problem signals
âš Being judgmental (makes customers hide the behavior)
âš Not knowing what help tools are available
What you can do after completion
Recognize problem gambling. Guide customers to help. Escalate appropriately.
Part of these career paths
This module is coming soon. Check back later for enrollment details.