iGaming Operations
VIP Retention Operations
Support high-value players and know what they expect.
Level: Intermediate•Duration: 2–3 hours•Status: Coming Soon
What you'll learn
✓What VIP players expect from support (speed, personalization, authority)
✓VIP account features and privileges
✓How VIP requests differ from standard requests
✓Churn risk signals and retention moves
Why this matters
Losing one VIP player costs thousands in revenue. Operators who handle VIP well prevent churn and increase lifetime value.
Core frameworks & concepts
The VIP Service Standard: 24h Response → Dedicated Coordinator → Custom Solutions → Proactive Outreach
Common mistakes to avoid
âš Making VIP requests take the same time as standard requests
âš Not understanding what's in the VIP package
âš Treating VIP complaints the same as regular complaints
What you can do after completion
Support VIP players correctly. Know what they expect. Prevent high-value churn.
Part of these career paths
This module is coming soon. Check back later for enrollment details.