Scenario 1 of 3
Priority Judgment
Identify false urgency and prioritize appropriately without dismissing customer concerns
Advanced⏱️ 12 minutes
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Scenario 2 of 3
Expert Escalation
Escalate to higher-level support with clear context and documentation
Advanced⏱️ 14 minutes
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Scenario 3 of 3
Duplicate Request Management
Recognize duplicate requests and consolidate without losing customer satisfaction
Advanced⏱️ 12 minutes
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About This Module
Complete all 3 scenarios in this module to demonstrate mastery. Each scenario simulates real customer interactions where you'll apply your knowledge and receive immediate feedback from our AI evaluation system.
Total estimated time: ~38 minutes