Scenario 1 of 3
Frustrated Customer Empathy
Maintain professionalism while addressing a frustrated customer about a delayed transaction
Intermediate⏱️ 12 minutes
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Scenario 2 of 3
Delivering Bad News
Professionally and empathetically communicate policy-based rejections
Intermediate⏱️ 10 minutes
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Scenario 3 of 3
Clear Non-Technical Communication
Guide non-technical users through solutions without jargon or frustration
Intermediate⏱️ 12 minutes
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About This Module
Complete all 3 scenarios in this module to demonstrate mastery. Each scenario simulates real customer interactions where you'll apply your knowledge and receive immediate feedback from our AI evaluation system.
Total estimated time: ~34 minutes