Scenario 1 of 3
Operator Mindset
Introduction to the ownership mentality that separates operators from task executors
Beginner⏱️ 8 minutes
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Scenario 2 of 3
Routing Mastery
Recognize tickets that belong to other departments and route them appropriately
Beginner⏱️ 8 minutes
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Scenario 3 of 3
Issue Extraction
Extract clear, actionable issues from vague or emotional customer requests
Intermediate⏱️ 12 minutes
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About This Module
Complete all 3 scenarios in this module to demonstrate mastery. Each scenario simulates real customer interactions where you'll apply your knowledge and receive immediate feedback from our AI evaluation system.
Total estimated time: ~28 minutes